... with your Customer Success Manager (CSM) to define the strategic ... , and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.Helps customers and account teams to understand support ticket trends themes to be ...
... with your Customer Success Manager (CSM) to define the strategic ... , and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.Helps customers and account teams to understand support ticket trends themes to be ...
... a team and independently.•Strong technical aptitude with the ability to absorb technical information and apply to business solutions.•Proficiency providing technical and consultative support to external customers and identify ...
... process technologies. You will oversee technical support for manufacturing campaigns, and provide ...
... , and other project activities.§ Support Central Asia Director, Programme manager on monitoring project progress.§ Ensure ... , Donor Liaison and Communications§ Support the Central Asia Director, Programme manager in working with colleagues to ...
According to the interview results... centralised Service Desk acting as technical experts focused on improving colleague experience.Support the definition, development and testing ...
... global Cortex XSOAR support team, you will serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations, phone ... expert within the technical support teamOur CommitmentWe’re trailblazers that dream ...
... challenges - providing support during sales cycles, on direct ... with the engagement manager to monitor for scope creep and resolve critical path technical issues. Mentor developers and technical consultants on technical functional design standards and ...
... , which reports into a Unified Support manager. The Unified Support -Service Operations team provide 24x7x365 operations support to the IFS customer base ... skills)Knowledge on IFS’s products technical architectureKnowledge on Scope ToolSkills in ...
... .Job DescriptionSummary of PositionThe IT Manager, Service and Support reports to the Director of ... 2 years of experience supervising technical support teams.Preferred:Experience in the ...