Senior Service Delivery Manager
... the deadlines and the expected service levelsGuarantee cost-effective implementation of the expansion of internal IT infrastructure and resourcesHandle customer complaints ...
... the deadlines and the expected service levelsGuarantee cost-effective implementation of the expansion of internal IT infrastructure and resourcesHandle customer complaints ...
... the deadlines and the expected service levelsGuarantee cost-effective implementation of the expansion of internal IT infrastructure and resourcesHandle customer complaints ...
... oversee the daily performance of IT service requests, incidents, and problems.Oversee ... of incidents.Knowledge of current IT and cybersecurity trends and best practices.Monitor service desk performance metrics and KPIs ...
... coordinating with Level 2 Service Delivery Consultants and Service Carriers to ensure that their ... when called for Assist service assurance team should the need ... or experience in telecommunications or IT service delivery is desirable.Strong understanding ...
... makingDesign, develop and implement IT self-service guides, policies and procedures Help ... develop a diverse team of IT professionalsYou can partner with any department to ensure that all aspects of IT Service delivery are accurate, efficient, repeatable, ...
... of Košice IT Valley. We have managed to ... at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for German-speaking talents in Slovakia. OS is one of the leading ICT service providers in the German market ...
... adapted to customer requirements. HZI’s Service Solutions Group combines its own ... , creation and maintaining enterprise and IT architectures. Verification of architectural compliance ... key contributor to the overall IT strategy and ensure the realization ...
... adapted to customer requirements. HZI’s Service Solutions Group combines its own ... , creation and maintaining enterprise and IT architectures. Verification of architectural compliance ... key contributor to the overall IT strategy and ensure the realization ...
... line with the Group Global service desk:Centralize all IT incidents and IT requests using common group IT helpdesk tool;Ensure proper handling ... similar function;Problem-solving aptitude;Service minded;Excellent communication skills;Administrative ...
... new and updated services.Service Transition: Will coordinate the activities and deliverables to prepare services for optimal IT support.Process Improvement: Will work ... required.Minimum of 3+ years IT Service Design Transition process experienceMinimum of ...